Return Policy Summary
| What it covers | |
|---|---|
| Return window | 90 days |
| Refund | Full refund or replacement, minus shipping & handling |
| Condition | Items returned in their original packaging |
| Exchanges | Size and color exchanges within 90 days; free size exchanges under the Fit Guarantee |
| Shipping origin | Ohio, USA |
Based on the terms shown on the official order page, October 2026. Always check the current terms at checkout.
How to Return or Exchange RESTORE Clogs
- Find your order confirmation email and order number.
- Contact Grounded Footwear through the contact page on groundedfootwear.com.
- Say whether you want a refund or a size/color exchange.
- Pack the clogs in the original box/packaging and follow the instructions you're given.
- Keep your return tracking number until the refund or exchange is complete.
Tips to Avoid Return Headaches
- Keep the box for the full 90 days.
- Try them indoors first on clean floors in case you need to return them.
- Ask for an exchange instead of a refund if the only problem is the size. It's free under the Fit Guarantee.
- Start early. Don't wait until the end of the window.
Is It a Fair Policy?
A 90-day window is longer than many shoe brands offer, and free size exchanges take most of the risk out of ordering online. The shipping-and-handling deduction and the original-packaging rule are the parts to keep in mind. Overall it's a reasonable policy for a direct-to-consumer brand. Read more in our legit check.
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Frequently Asked Questions
How long do I have to return RESTORE Clogs?
90 days, under the money-back guarantee.
Is return shipping free?
Refunds are issued minus shipping and handling, per the checkout terms. Size exchanges are free under the Fit Guarantee.
Can I return worn RESTORE Clogs?
The guarantee is built around trying them for 90 days, but returns must be in the original packaging. Contact support to confirm the condition requirements for your order.
